Questions? We have Answers!

We hope we can answer most of your questions with our FAQs, but don’t hesitate to contact us directly for any question left and we would be happy to assist you.

PHONE: 250.769.3499 or e-mail: contact@PhoenixStretchCeilings.com

General Questions

Do you come out to locations other than West Kelowna and Kelowna?

Yes, absolutely. We serve the whole Okanagan, where we offer free, no obligation consultations and estimates, but also projects in Greater Vancouver and Calgary are within our scope. Please e-mail or call us (250-769-3499) to talk about details.

Do you provide estimates over the phone?

No, because we prefer to come over to get the whole picture of your project to provide YOU our best advice. We want to be as precise as possible with our quote, because what we quote is what it costs! Therefore we have to consider all details to give YOU the peace of mind that there won’t be any surprises down the road. We will usually take already the exact measurements at our first visit, to have everything ready for our quote and for the custom manufacturing of the Stretch Ceiling, if you decide to go ahead with us. You could expect our quote within 3 business days after our visit.

What is the lead time for a Stretch Ceiling?

The lead time for our custom made Stretch Ceilings is approx. 3 weeks upon approved design and receipt of a deposit (50%). The lead time could be reduced to approx. 8…10 business days for a surcharge of approx. 15%.

Do you have someone we can call to check out your references?

Yes, please e-mail or call us (250-769-3499) and we’ll supply you with a list of names that will refer to similar ceiling project you have in mind. You could also check the testimonials on our website.

Questions About Stretch Ceilings

What is a Stretch Ceiling?

A Stretch Ceiling is kind of a suspended ceiling consisting out of two basic components:

  • a perimeter aluminum track mounted on an existing ceiling (drywall, wood, concrete, etc.) or onto a wall.
  • a highly durable lightweight ceiling membrane which stretches and fits into the perimeter track.
How durable is a Stretch Ceiling?

The ceiling membrane is made out of PVC (“Vynil”), which is extremely durable and therefore commonly used for long-lasting products with a life-expectancy exceeding 60 years! That’s the reason we provide a 10 year limited warranty on our ceilings, but they will last much longer if not punctured with a very sharp item. Even in that case a repair is often possible. There is no fading of colours or degrading in any way! NO more painting of your ceilings!

Is a Stretch Ceiling environmentally friendly?

Yes it is! Stretch Ceilings are 100% recyclable.

What colours and finishes are available for a Stretch Ceiling?

The ceiling membrane is available in over 100 different colours and different finishes (matte, satin, high gloss), which provides you the highest flexibility to find the right match for your space? The high gloss finish creates a mirror effect in the ceiling due to its high reflective surface, which let a room appear higher, bigger and more luxurious. Furthermore it provides a brighter light to the room due to the light reflection.

Beyond that, we have translucent membranes available, where we hide LED lighting behind the light diffusing membrane to create completely illuminated ceilings or wall features. This creates stunning effects, which is very impressive especially in combination with a custom imprint on the ceiling.

What is the main difference between a Stretch Ceiling and other ceiling systems?

The main difference are the very unique design possibilities, the various lighting features with the latest LED technology as well as the quick and clean installation process, which takes away the fear of a time consuming and messy ceiling renovation. Sounds interesting? Read more below.

Stretch Ceilings offers beside their technical advantages various design possibilities (e.g. high gloss finishes in different colours, illuminated ceilings & wall features with latest LED technology, imprinted ceilings etc.) which can’t be achieved by any other ceiling system in the market.

A Stretch Ceiling is always custom made and comes in one pre-manufactured piece up to 800 sq ft in size. Bigger ceilings are possible, if divided in several pieces. There is no cutting on site! Therefore, we have a quick and clean installation process without the mess you might have experienced with other ceiling installations / renovations. NO mess, NO furniture removal necessary in most cases and an average residential room size of approx. 300 sq ft could be finished within a day!

The ceiling is only mounted along the perimeter of the room and need no additional supporting structures e.g. as a T-bar ceiling. It can be removed from the perimeter-track and re-installed without damaging the ceiling by one of our technicians. Therefore, it is an unbeatable system to conceal existing pipes, wiring, ductwork, service fixtures etc. by maintaining the accessibility, e.g. along the hallways in commercial buildings, residential utility rooms, basements with open joists etc. and having a stylish appearance at the same time.

How long does it take to install a Stretch Ceiling?

Our installation process is quick and very clean and most of the times you don’t have to remove any furnishings or other interior. An average residential room size up to 300 sq ft could be finished in one day. That’s a huge advantage, especially for businesses, which might not be able to stop their operations for longer periods. Installations over the weekend are possible too, to avoid any interruptions of your regular business!

How does it work with ceiling fixtures (recessed lighting, ceiling registers, pendants etc.)?

A Stretch Ceiling allows all cut-outs for pot-lights, ceiling registers, speakers etc., no matter what shape or size. Even hanging of heavy chandeliers, mounting of track-lights, etc. isn’t a problem at all!

How can you clean a Stretch Ceiling?

All of our Stretch Ceilings are anti-static (no dust-catcher!). If you get something on it, it can be easily wiped off with a microfiber cloth. NO more painting of ceilings!

What’s about the fire rating for Stretch Ceilings?

Our Stretch Ceilings are an approved building material and tested and approved according CAN/ULC-S102.2-10 and UL723

We have old asbestos containing ceilings! How do you handle this

If you have old popcorn/stippled ceilings, stucco, plaster etc. installed prior to 1990, they may contain asbestos particles / fibers. Those can cause asbestosis or mesothelioma if inhaled, which can be fatal! If particles are contained in the material, they aren’t harmful, because the won’t reach your lung. A complete remediation of those old ceilings is often very expensive, because of the necessary precautions which have to take place for the save and environmental friendly removal of this material. As an alternative solution, you could leave your old ceilings like they are and we cover them with our beautiful Stretch Ceilings in any color and finish (matte, satin, high gloss) you prefer – NO dirt, NO harmful particles in the air, NO furniture removal necessary! You could get your new contemporary ceiling style with energy saving LED lighting solutions within a day or two and save even money with our solutions!

Watch this short clip to see how quick & clean our installation process is and feel free to contact us any time for questions or a FREE consultation.

Is there a place to see installed Stretch Ceilings in the Okanagan?

Yes for sure. We have different showrooms in Kelowna and in the meantime one in Vancouver too. The widest variety is displayed at The Factory in Kelowna (open Mo-Fri 9am-5pm, Sat 10am -2pm) or by appointment even outside of the regular business hours.